Frequently Asked Questions

Frequently asked questions

How to place an order?

Click here for more information on how to place your order

Where can I find MOEJOE store?

You can find us here

Does MOEJOE provide free shipping?

Yes, we does. Currently we ship to all JABODETABEK for FREE with no minimum purchase

How long will my order will be processed after I made payment?

Orders are processed on working days only ( Monday - Saturday ). And all goods will be delivered on the day when payment is confirmed and received.
Below is our daily shipping schedule :
- Monday to Friday , all payment confirmation must be made and received latest by 04:30pm
- Saturday , all payment confirmation must be made and received latest by 01:30pm
Order will be process for shipping on the same day of purchase , while payment confirmation and received after the scheduled time will be proceed on the next working day. No order will be processed on Sunday and Public Holiday. Order confirmation made on Sunday and public holiday will be processed on the next working days. Customers will received email notification once orders have been sent

What is MOEJOE return/exchange policy?

We are sorry to inform you that return is not allowed. We check our products prior shipping it to our customers to make sure our customers received the best quality and experience. If you have complaints regarding our product you can address it to: Subject: COMPLAINTS We however, allow exchange if you change your mind or in case you bought the wrong size or item. Exchange is allowed for one week after the purchase is made. We do not accept exchange without receipt and please make sure the product label is still in tack.